How to Contact Support?

Our Support Team is available Monday-Sundays:

• 6:00 AM - 8:00 PM Mountain Standard Time
• 12:00 AM to 2:00 PM Australia EST
• 4:00 PM to 6:00 AM Gulf Standard Time

EMAIL: support@rapidfunnel.com

You can reach us via the Web, App or Phone.

When reporting an issue, please:

• Use your complete name
• Provide details of your issue (the more details you could provide, the better)
• Avoid sending multiple tickets
• Inasmuch as possible, use the same email that you registered in your account to report issues

Here are the instructions for the web:

• Log in to your account and click on Support

OR 

• Go to https://rapidfunnel.com/ and select Support - Visit Support

You can communicate with us a few different ways:

1) Chat - You can chat with us by clicking on the chat widget and filling in the info. Currently chat is available via web only:

2) Submit a Ticket from the web - go to the Support page and click Submit a request

3) Submit a Ticket from the App

• On Android:
  
  • Log in on the App
  • Click More
  • Select 'Help & Support'
  • You can review FAQ articles OR
  • Click the plus + sign at the bottom right
  • Type your question or concern and click the send icon at the top right.

• On iOS:
  
  • Log in on the App
  • Click More
  • Select 'Help & Support'
  • You can review FAQ articles OR
  • Click the 'Contact us' at the upper right corner
  • Type your question or concern and click the send icon at the top right.

4) Email - If you would like to email us please do so at support@rapidfunnel.com

5) Phone - Currently, we do not offer live phone support. If you require a call back, please leave us a message at 877-680-5751 with your call back information (complete name and email address), and a few convenient times for a call back. We will do our best to reach you. Please note, that the fastest way to hear back is via chat or submitting a ticket.