How to Contact Support?

Our Customer Care Team is available Monday-Sundays:

• 7:00 AM - 8:00 PM Mountain Standard Time

EMAIL: support@rapidfunnel.com

You can reach us via the Web, App, or Phone.

When reporting an issue, please:

• Use your complete name
• Provide details of your issue (the more details you could provide, the better)
• Avoid sending multiple tickets
• As much as possible, use the same email that you registered in your account to report issues

Here are the instructions for the web:

• Log in to your Backoffice account and click on Support

OR 

• Go to https://rapidfunnel.com/ and select Support - Visit Support

You can communicate with us in a few different ways:

1) Chat - You can chat with us by clicking on the chat widget and filling in the info. Currently chat is available via the web only:

2) Submit a Ticket from the web - go to the Support page and click Submit a request

3) Submit a Ticket from the App (iOS & Android)

• • Log in on the App
  • Click on the "More" icon
  • Select "Support"
  • You can review our FAQ Articles OR
  • Tap on "Open a Ticket" 
  • Type your question or concern and attach a screenshot/recording of the issue then tap on the send arrow icon on the right.

4) Email - If you would like to email us please do so at support@rapidfunnel.com

5) Phone - Currently, we do not offer live phone support. If you require a callback, please leave us a message at 877-680-5751 with your callback information (complete name and email address), and a few convenient times for a callback. We will do our best to reach you. Please note, that the fastest way to hear back is via chat or submitting a ticket.