Notifications- All you need to know!

Sending notifications is our way to inform our users that someone has responded to a resource, campaign email, or event invite sent to them. These are sent to users via email or push notifications (only on the mobile app).

Guidelines

For Resources/Events

Users are notified via email when their contact clicks a link in a Resource Email or responds to an Event Invite
If the contact only opens the email/text, no notifications will be sent
A user will be notified via push notification when a user watches 15% or more of a video
When the contact is sent a resource directly from the Resources tab in the App instead of going to Contacts first then Send Resources, no notifications are sent

For Campaigns

A user will be notified via push notification when a user watches 15% or more of a video
For opt-in emails, no notifications will be sent. Further campaign emails, when a link is clicked within them, will generate notifications.

NOTE: % of video watched updates every hour, so depending on when the user watched the video in that hour cycle, it could be anywhere from 1-60 min that the % of video watched in the activity log gets updated.

You also may want to check your Spam/Trash folder as notification emails may be routed by your email provider’s security feature to those folders.
Should you encounter issues wherein you should have received a notification from a contact, please check the contact’s activity log as it will tell you if they have met the guidelines as stated above.
To know more about activity logs, please see the link below:

Contact Status, Scoring and Activity Logs

Also, If you are not receiving notifications, please check if the notifications on your account are set up correctly: Click here to know how!

Should you have any questions, we are happy to help you:

1. Send us an email at support@rapidfunnel.com

2. Chat with us! on your app, go to More > Support

Then tap the Chat icon (or leave us a message through that as well)

3. Join the discussion at RapidFunnel Community Forums

Guidelines

For Resources/Events

Users are notified via email when their contact clicks a link in a Resource Email or responds to an Event Invite

If the contact only opens the email/text, no notifications will be sent

A user will be notified via push notification when a user watches 15% or more of a video

When the contact is sent a resource directly from the Resources tab in the App instead of going to Contacts first then Send Resources, no notifications are sent

For Campaigns

A user will be notified via push notification when a user watches 15% or more of a video

For opt-in emails, no notifications will be sent. Further campaign emails, when a link is clicked within them, will generate notifications.

NOTE: % of video watched updates every hour, so depending on when the user watched the video in that hour cycle, it could be anywhere from 1-60 min that the % of video watched in the activity log gets updated.

You also may want to check your Spam/Trash folder as notification emails may be routed by your email provider’s security feature to those folders.

Should you encounter issues wherein you should have received a notification from a contact, please check the contact’s activity log as it will tell you if they have met the guidelines as stated above.

To know more about activity logs, please see the link below:

Also, If you are not receiving notifications, please check if the notifications on your account are set up correctly: Click here to know how!

Should you have any questions, we are happy to help you:

Comments

Guidelines

For Resources/Events

Users are notified via email when their contact clicks a link in a Resource Email or responds to an Event Invite

If the contact only opens the email/text, no notifications will be sent

A user will be notified via push notification when a user watches 15% or more of a video

When the contact is sent a resource directly from the Resources tab in the App instead of going to Contacts first then Send Resources, no notifications are sent

For Campaigns

A user will be notified via push notification when a user watches 15% or more of a video

For opt-in emails, no notifications will be sent. Further campaign emails, when a link is clicked within them, will generate notifications.

NOTE: % of video watched updates every hour, so depending on when the user watched the video in that hour cycle, it could be anywhere from 1-60 min that the % of video watched in the activity log gets updated.

You also may want to check your Spam/Trash folder as notification emails may be routed by your email provider’s security feature to those folders.

Should you encounter issues wherein you should have received a notification from a contact, please check the contact’s activity log as it will tell you if they have met the guidelines as stated above.

To know more about activity logs, please see the link below:

Also, If you are not receiving notifications, please check if the notifications on your account are set up correctly: Click here to know how!

Should you have any questions, we are happy to help you:

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