Sending notifications is our way to inform our users that someone has responded to a resource, campaign email, or event invite sent to them. These are sent to users via email or push notifications (only on the mobile app).
Guidelines
For Resources/Events
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Users are notified via email when their contact clicks a link in a Resource Email or responds to an Event Invite
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If the contact only opens the email/text, no notifications will be sent
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A user will be notified via push notification when a user watches 15% or more of a video
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When the contact is sent a resource directly from the Resources tab in the App instead of going to Contacts first then Send Resources, no notifications are sent
For Campaigns
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A user will be notified via push notification when a user watches 15% or more of a video
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For opt-in emails, no notifications will be sent. Further campaign emails, when a link is clicked within them, will generate notifications.
NOTE: % of video watched updates every hour, so depending on when the user watched the video in that hour cycle, it could be anywhere from 1-60 min that the % of video watched in the activity log gets updated.
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You also may want to check your Spam/Trash folder as notification emails may be routed by your email provider’s security feature to those folders.
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Should you encounter issues wherein you should have received a notification from a contact, please check the contact’s activity log as it will tell you if they have met the guidelines as stated above.
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To know more about activity logs, please see the link below:
Contact Status, Scoring and Activity Logs
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Also, If you are not receiving notifications, please check if the notifications on your account are set up correctly: Click here to know how!
Should you have any questions, we are happy to help you:
1. Send us an email at support@rapidfunnel.com
2. Chat with us! on your app, go to More > Support
Then tap the Chat icon (or leave us a message through that as well)
3. Join the discussion at RapidFunnel Community Forums
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