What does the score next to my contact mean?

Learn how the Hot Score measures prospect engagement and helps prioritize follow-ups.

The number next to a contact is their Hot Score.

Hot Score measures how actively a prospect is engaging with your content.

Activities that increase the score include:

  • Watching videos

  • Completing surveys

  • Opening documents

  • Opting into email campaigns

  • Attending events

The score naturally decreases over time if there is no recent activity, helping you focus on prospects who are actively engaged.

When someone becomes a Hot Prospect, you'll receive a notification so you know it's a great time to follow up.

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